Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we experience a high volume of orders or shipping delays beyond our control, we’ll notify you by email as soon as possible.
Domestic Shipping (Australia)
We currently ship within Australia using Australia Post and trusted courier partners.
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
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Shipping rates are calculated at checkout based on your location and order weight.
Free standard shipping is available for orders over $100 AUD.
Order Processing
Once your order has shipped, you’ll receive an email with a tracking number you can use to check your delivery status.
Lost or Damaged Packages
We are not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.
If you believe your package is lost or delayed, please contact us at hello@thetrunks.com.au and we’ll do our best to assist you.
Please allow up to 24 hours for tracking information to become available.
Shipping Address Changes
Please double-check your shipping details before confirming your order.
If you need to update your address after purchase, contact us within 12 hours at hello@thetrunks.com.au — we’ll try our best to update it before dispatch.
Contact Us
For any questions about shipping or delivery, reach out to:
hello@thetrunks.com.au